UKEME-OBONG ENIEKAN AKPAN

Customer Service Representative

Lagos, NG.

About

Tech-savvy and highly organized Customer Service Representative with hands-on training in client support, inbox management, and CRM tools like Zendesk. Proven ability to deliver responsive, empathetic service, coordinate schedules, and maintain digital organization. Adept at clear communication and proactive problem-solving to enhance customer satisfaction and streamline administrative processes.

Work

ALX Africa

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Client Support Trainee (Remote)

Remote, Lagos, Nigeria

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Summary

Managed client inquiries and streamlined support operations for a remote team, ensuring high levels of customer satisfaction and efficient communication.

Highlights

Provided timely and professional responses to a high volume of client inquiries, enhancing communication efficiency and customer satisfaction.

Utilized Zendesk CRM to efficiently manage and resolve client tickets, ensuring comprehensive follow-up and accurate documentation of interactions.

Coordinated and confirmed over 10+ meetings for executives and clients, proactively sending reminders to ensure seamless scheduling and attendance.

Developed and organized client-facing documents and branded marketing templates using Canva, improving communication clarity and brand consistency.

Collaborated cross-functionally using ClickUp and Asana to track task updates and ensure seamless service delivery and follow-through across teams.

Education

Wesley University

Ondo, Ondo State, Nigeria
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Bachelor's Degree (in view) Mass Communication

Courses

Public Relations

Certificates

Virtual Assistant Training

ALX Africa

Skills

Customer Support & CRM

Zendesk, Client Ticket Management, Issue Resolution, Follow-up, Email Communication, Inquiry Management, Customer Satisfaction.

Administrative & Organizational Tools

Email Management, Calendar Management, Google Workspace, Microsoft Tools, Document Formatting, Report Organization, Data Organization, Digital Organization, Documentation.

Project Management

ClickUp, Asana, Task Follow-ups, Team Collaboration, Workflow Coordination.

Digital Content & Design

Graphics Design, Canva, Website Updates, Template Posting, Client-Facing Documents, Marketing Templates.

Professional Aptitudes

Proactiveness, Confidentiality, Adaptability, Time Management, Attention to Detail, Effective Communication, Empathetic Service.